by alexandra » Sat May 07, 2016 6:56 pm
Hi Richard,
Thanks! We talked a lot about us the last couple of days and it has been really good addressing stuff and finding solutions to our problems. She'll be here in a couple of weeks time and we're both really excited and optimistic that we can get things back on track.
Betawarrior,
I'm not really sure what the source of her power is apart from us handing it to her on a silver platter. Her confrontational and defensive personality caused us in the stress of being overworked to just sit back and let her do whatever she wanted to do in a bid to keep the peace and be able to get our work done. She gets away with this behavior because everyone from manager to us is afraid to confront her. The only person who has confronted her is the senior manager who came to a meeting and saw how she behaved and was appalled by it and our reaction to just sit quietly.
The other aspect is, when we have had a team meeting before where the manager brought up her behavior while as a team we were working on something, she said that she wasn't thinking defensively at all and was not upset that we were trying different ideas to see if we could get the computer to work. However, her actions that day spoke volumes and when she explained it to the manager in her supervision, the manager believed her, and seeing that the manager became on her side. It was just like yea ok whatever.
She does produce results. That is her strength. She is a do it person. And in that it doesn't matter who she tramples over, or what important things she is neglecting to look at. She wants A done and she will do whatever to make sure A is done. Now, if we worked in a job that was all about producing fast results then she would be perfect for that environment. But we don't work in that type of job. We work with vulnerable adults in the community who have brain injuries and are learning all over again how to live independently. So while there is an aspect of our job that is about producing fast results. The bigger element is being able to walk this journey with the clients for that holistic care that our company is about. All of us as a team has a different skill background. She has worked in retail jobs and at a gym signing people up. That has tailored her for that production quality. Although she has a degree in psychology her self awareness, listening skills and empathy are really low. Coupled with not having worked in an environment where she has needed to use those skills to help someone through emotional difficulties and working as a team to find solutions to these. From day 1, she has struggled a lot with asking for help, and working as part of a team. She has this view that she should do everything herself and asking for help is weakness. Which makes sense with her need to be in control at all times, needing to be seen as powerful and doing or saying what she needs to ensure everyone sees her in that position.
It's us who are making mistakes. This really is a lesson in boundaries and standing up for myself. The last couple of days when it has just been her and I at work, things have been pretty good. I don't know why, but I noticed that she looked at me differently. I suspect this was me carrying myself differently. Not intimidated or in running mode. But standing taller and being more assertive in my approach. She actually gave me really good and honest feedback on a big project I'm working on for a show we are holding and I think because I am able to be self critical without being dramatic about it, that helped her in being honest with me. I have the ability to look at my work objectively and say, "yea, that's not good enough and this is how I'm thinking of fixing it." She wasn't happy that I will have to change her part on this project drastically to make it work and I don't blame her. But she was open to hearing the reasons why and reviewing what the project is about and how we would lose our message by me trying to cram everything in there. We talked about solutions of how we can get her message across in a way that will actually be more beneficial and heard and she responded well to it. So all in all, that conflict was well handled on both parts and it highlighted to me that I can deal with conflict with her where we both can come to an understanding. And that is because my "expertise" lies in this area.
She does not like to be questioned on her actions or behaviour. One client corrected her when she said me and Alex will do xyz by saying to her " it's Alex and I, not me and Alex". That pissed her off, especially when another client pipped in (he is a joker of the group and was just teasing her). In these situations, because she has the automatic reaction of becoming incredibly defensive, others just back off and go the other way. It's these situations that make it difficult to work with or address the issue without it turning into a full blown argument which has happened before.