by amatelli » Sat Sep 17, 2011 12:24 am
Hi,
I, too, have experienced what you describe. I am an introvert but have learned over the years to extrovert in certain situations when I want or need to. Although I have learned to overcome this uncomfortable feeling of speaking in crowds, I still get the initial feelings in a large group to keep silent, observe, don't speak unless there is a polite break in the conversation. This is especially true with a group of people I don't know very well.
One of my first wake up calls regarding how keeping silent could actually hurt me was in my first real job out of college at AT&T. I was turned down for a promotion because I "didn't speak up" in a meeting. My boss had said that he knew that I had information that could contribute to what the team was discussing but I just sat quietly and didn't share what I knew. Boy was I confused and angry, because I thought I was acting politely and not just talking to hear myself talk (as many people in business meetings often do).
Since I was intent on getting that promotion the next time around, I knew I had to work on communication. Obviously I was sending signals I wasn't ready for a promotion, but I knew in my heart I was ready. I took several public speaking courses, but I found that my own analysis of my own actions was the biggest help.
First, I came to accept myself as an introvert. There are a lot of wonderful advantages of being this way. I learned to feel confident in my abilities as an introvert (being introspective, laser concentration, a good listener, etc).
Normally, even today, when I feel the uneasy feeling in a crowd, I don't necessarily fight my natural instinct to stay quiet. After all, I still want to be polite by not interrupting others or speaking out of turn, or risk having people jump down my throat. My natural instinct is to observe and get a lay of the land at first. And that's ok. In fact, that's a positive. I feel confident in my ability to take in what's going on in the group, the subject, the personalities, the tone of the conversation, etc. A lot of people are full of hot air, but when I have something to say, it's usually well received.
I assessed when I was comfortable or not in different situations. Was it only with certain types of people? or certain subject matters? or the location (work or social)? or all of the above? I reflected on how my actions may be different in each of these scenarios (e.g. with people I know well vs. people I've just met). Maybe you could assess whether you always feel the way you do in all situations, or are there certain situations where you feel absolutely comfortable speaking up. And then look at what you do differently in those situations and how your comments and opinions are received by the group.
In a group where I felt most uneasy (group of strangers), I usually try to find one person who I think is the quietest one in the group (next to me of course) and I try to strike up a conversation with them or include them somehow in the group dynamic. Maybe they have said something that the group didn't hear and I might say something like, "Hey, Mary had a great suggestion, why don't we do this...." This way I've formed an alliance within the group. And for my first interjection, I can just rephrase what someone said instead of risking my comment not being well received right off the bat.
Interrupting is a skill that I still practice today as a coach. Often times, I need to redirect the coaching conversation and I want to do that in the most polite but direct way as possible.
One way to do that is to say something like, “Oh that’s a good point. Let me see if I understand what you just said...” And then I’d paraphrase what the person just said. After I paraphrased then I might add my own comment or question after that.
Or sometimes I just say, “Excuse me. Could I just interrupt you for a moment, please?” and then I’ll continue with my thought.
Another polite interruption is to say something like, "I'd like to build on what Frank just said...." and then continue my thought.
Finally, be easy on yourself. We all have something to say. And I’ll bet what you have to say is probably more insightful, funny, entertaining, informative, etc. than what the average talkative person says.
Hope this helps.
Doreen Amatelli
Certified Professional Life Coach