hey Antonio - no need to apologise - I am fine and one thing that I do know is that 'everybody has a different model of the world'.... it is one of the presuppositions of NLP!
I have heard it said that NLP is a blend of behavioural and cognitive psychology although I have not delved in to either of them to any degree. What I have read appears rather different.
I do not believe in treating client's like they are 'broken' and 'need fixing', so the softly softly approach is treating them with kids gloves and not something that I personally agree with. All behaviour has a positive highest intention, in that it is getting something for that person that they wish to get. Often though, that behaviour can be in a negative form because the unconscious mind will separate the intention from the behaviour and perhaps get one out of line with the other. What I find is that in helping people establish what is the unconscious root cause of their problem and dealing with that - their problem disappears.
I believe that we all have within us the resources we need - usually you do not have to train people in something new to have their problem disappear, but you can guide them through things they already know.
With all patterns of behaviour being unconscious I find that those who rely on consciously thinking their habit away do not succeed - as soon as they are caught off guard and not thinking, or at a 'weak' moment, their unconscious pattern repeats itself.
Not sure if I have already suggested it, but you could look at
www.timelinetherapy.com
which is the site by Dr Tad James who established Time Line Therapy in it's existing form - there is some good background stuff on there. Good because it works in the real world, in real situations time and again IF someone is willing to be guided and follow instructions!! AS the saying goes - you can lead a horse to water, but you can't make him drink.
Cheers again
Nig